Increasingly, the emphasis when it comes to enterprise software, seems to be on communications and support operations. And support operations that has grown the most in importance.
The categories of Finance/Accounting and System Development remain the most important categories of software, while the biggest decrease in importance is for the category of knowledge Management.
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| Communications |
Network monitoring, e-mail/messaging, groupware, ...
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| System development
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Applications development, Web authoring tools, ...
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| Infrastructure
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Operating systems, backup/storage, database platform, ...
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| Knowledge management
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Business intelligence, corporate portals, document management,...
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| Finance/accounting
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Accounting, financial analysis, electronic payment, ...
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| Operations
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Enterprise resource planning, supply chain management, ...
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| Human resources
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HR management systems, training, recruitment, ...
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| Product development
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CAD/CAM, quality assurance/ISO, workflow, ...
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| Sales/marketing
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Customer relationship management, quoting, ...
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| Support operations
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Customer service/call centres, facilities management, ...
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