|
THE PROBLEM WITH SOFTWARE TODAY...
As nFold is about to embark on the next enterprise software survey in association with ITWeb, I had cause to reflect on the issues that respondents of the last survey were having with their software. I will be curious to see how these results compare to current issues that will come to light in our new survey results due to be released in March.
|
The 3 biggest issues raised the last time were:
Costs too High:
Ironically, although about 30% of the companies surveyed identified the high cost of software as an issue, at least 60% had benefited from some form of discount (either currency or volume). Perhaps it was the 60% that didn't complain of high costs? Still, software vendors should heed the warning that a critical mass of customers do not think they are getting value for money.
Need to Upgrade:
Another common gripe is the fact that software is constantly being upgraded, forcing users to install the more recent versions or constantly play catchup. Often, there is no business case for the upgrade, yet it consumes a large amount of time and effort by the users.
Systems Integration:
Last but not least, with many different systems in use, there is an increasing need for the systems to talk to each other. Yet compatibility is often a problem. So again, time and effort is needed to integrate systems and/or data. I guess it's the old argument of whether to buy many specialist systems or few generalist systems. |
